MKS GRE account and data deletion

Delete your MKS GRE account or selected data

This page is for users of MKS GRE Prep and the GRE learning service at https://gre.mksprep.com. You can request deletion of your full account or selected personal/learning data without installing the app.

Send your request

Email [email protected] from the address registered with MKS. Use the subject “MKS GRE account/data deletion”. Include your Student ID and say whether you want to delete the full account or only selected information, such as your profile photo, notes, essays, test attempts or support/AI conversation records. Do not send your password.

Verification and processing

MKS may verify that the account belongs to you before taking action. If you cannot access your registered email, contact the same address and explain the problem so the team can arrange another ownership check. You do not need to buy anything or reinstall the app to make a request.

What deletion covers

For a full account deletion, MKS removes the account and its linked personal profile and learning records, including associated photos, notes, essays, answers, scores and attempt history, subject to applicable retention requirements. For a selected-data request, identify what should be removed; your account can remain active. Deleting the account ends access to its enrolled learning service and saved results.

Retention exceptions

Some information may be retained when required by law, accounting, security or fraud handling. Deleted records may remain temporarily in protected backups until those backups are rotated. MKS will explain any applicable exception when processing your request.

Uninstalling the Android app

Uninstalling removes the app from your phone; clearing app data removes its local preferences and sign-in cookies. These actions do not delete the GRE website account or server-side study history. Email [email protected] to request server-side account or data deletion.

Need help?

Email [email protected]. Phone: 9818173800 or 015921177. Privacy details: https://gre.mks.edu.np/privacy-policy/.